On average, inquiries that arrive after business hours are answered the next morning. By then, the prospect has already contacted three other suppliers. An AI Agent closes that gap — not with rigid auto-replies, but with conversations that actually answer the question.
Indotrading's AI Agent development service builds conversational agents trained on your own product catalog, price ranges, shipping terms, and company policies. The difference from a regular chatbot is fundamental: a chatbot answers from a list of pre-written questions, while an AI Agent understands the intent behind questions nobody anticipated and answers them from the material it has learned.
Its job isn't to replace your sales team. Its job is to handle the first layer — repeat questions about price, stock, specifications, and shipping — then hand the conversation to a person as soon as it turns serious, complete with a summary of the needs it has already uncovered.
We'd rather spell out the limits up front than sell you something that won't deliver results in your situation.
Every component below is included. No extra charges show up later without being agreed on first.
Catalogs, price lists, shipping terms, and frequently asked questions are turned into the agent's knowledge base.
Defining the tone of voice, the limits of its authority, and the points where it hands off to a human salesperson.
Setup on the WhatsApp Business API, a website widget, and Instagram direct messages.
The agent draws out the required volume, timeline, and the buyer's authority to decide, then scores every conversation.
Sales-ready leads, along with their conversation transcripts, flow automatically into your CRM or leads dashboard.
Conversations are reviewed regularly, off-target answers are corrected, and new knowledge is added.
Every stage has deliverables you can review, so you're not left waiting in the dark until the project is done.
We collect your catalog, price lists, and existing conversation history to use as training material.
The agent is trained, then tested by your team with tough questions before it ever talks to a real customer.
Switched on in one channel under full supervision, with every conversation reviewed daily.
All channels are switched on, followed by regular reviews and retraining.
Custombased on conversation volume and level of integration
The cost consists of a one-time setup fee plus a monthly subscription based on conversation volume. We'll send the details once we know your estimated volume and number of channels.
A chatbot answers from a list of pre-written questions, so the moment a question falls outside that list, it gets stuck. An AI Agent understands the intent behind new questions and answers from the knowledge base it has learned, including combining several pieces of information at once.
We set the limits of its authority from the start. For sensitive matters such as special pricing, volume discounts, or payment terms, the agent is instructed to hand the conversation over to sales instead of guessing.
The conversation data and knowledge base belong to you and can be exported at any time. We don't use them for other clients.
Yes, and in our experience that's how it should be. What customers value is fast, accurate answers, not the pretense of talking to a human.
Indonesian and English, including the mix of the two that's common in business conversations in Indonesia.
Tell us where things stand. We'll review your website, ad accounts, and lead channels, then send you our findings — free of charge and with no obligation to continue.
